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Warranty Information

LightSky™ 5-Year Limited Warranty

Terms & Conditions 

Blizzard Lighting, LLC (“Blizzard”) is the authorized U.S. distributor and service provider for LightSky™ fixtures — built for the road, the rig, and the rental package, not the showroom shelf. We know these fixtures go to work in touring productions, fixed installs, and time-sensitive live events, where downtime is never just an inconvenience. It’s a problem on the clock. This Warranty is written with that reality in mind.

This Warranty is available exclusively for LightSky™ fixtures purchased through Blizzard-authorized dealers in the United States. Fixtures purchased through unauthorized, third-party, or grey-market channels are not eligible for coverage under this program.

The LightSky™ 5-Year Limited Warranty (“Warranty”) is included as standard coverage on every qualifying LightSky™ fixture — no separate purchase or upgrade required. Coverage runs for five (5) years from the date the shipment is received by the customer, subject to the terms, conditions, limitations, and exclusions described below.

1. Eligibility & Registration

This Warranty:

  • Applies only to qualifying LightSky™ fixtures purchased in the United States through Blizzard-authorized dealers.

  • Is valid only for the original purchaser and is non-transferable.

  • Requires valid proof of purchase and confirmation of shipment receipt date.

  • May require product registration within thirty (30) days of receipt to maintain eligibility.

Blizzard reserves the right to deny warranty coverage if eligibility requirements are not met.

2. Standard Warranty Coverage

  • All eligible LightSky™ fixtures include a five (5) year limited warranty against defects in materials and workmanship under normal intended operating conditions, beginning on the date the shipment is received by the customer.

3. What Is Covered

During the applicable warranty period, Blizzard may, at its sole discretion:

  • Repair defective products

  • Replace defective components

  • Provide replacement products or equivalent replacement products when repair is impractical

Coverage applies to:

  • Defects in materials or workmanship

  • Failures of electrical or electronic components under normal operating conditions

  • Manufacturing-related defects occurring during normal use

For IP-rated fixtures only, warranty coverage may include freshwater ingress resulting directly from failure of factory-installed environmental sealing systems, provided the fixture was installed, maintained, and operated according to manufacturer recommendations.

4. Production Priority Support

We understand that when a LightSky™ fixture goes down mid-load-in or mid-run, waiting on a standard repair queue isn’t an option. For active productions, Blizzard offers a Production Priority Support path alongside standard warranty service:

  • Dedicated escalation — flag your support request as an active production and it is routed for priority handling, ahead of the standard queue.

  • Field-first resolution — for straightforward repairs (connectors, fans, simple component swaps), Blizzard will work with you to resolve the issue in the field with replacement parts and technical guidance, rather than requiring the fixture be pulled from service. More involved repairs follow the standard RA and return process below.

  • Advance replacement — for organizations with a technician who has completed Blizzard’s Certified Repair Technician program, Blizzard may ship replacement parts or a replacement fixture ahead of receiving the defective unit back, rather than requiring return-then-replace.

Advance replacement is available only to organizations with at least one Blizzard Certified Repair Technician on staff at the time of the request. Exact turnaround on advance shipments depends on part and fixture availability and is determined case by case, but priority production cases are handled ahead of standard requests. Where advance replacement parts or fixtures are provided, the defective component must be returned to Blizzard within the timeframe specified at the time of shipment. Failure to return requested parts may result in charges for replacement costs.

Blizzard reserves the right to determine the appropriate repair method in all cases, including in-house repair, field repair authorization, replacement part shipment, or product replacement.

5. What Is Not Covered

The exclusions below keep this program sustainable and focused on what it’s meant to cover — manufacturing defects and component failures — rather than damage from misuse, environment, or events outside normal operation.

Damage Caused By:

  • Accidental damage

  • Abuse, misuse, negligence, or improper handling

  • Physical impact or transportation damage

  • Acts of God, natural disasters, or extreme weather events, including but not limited to lightning, flood, fire, earthquake, windstorm, hurricane, tornado, hail, or other conditions beyond normal product operation

  • Improper installation

  • Improper electrical supply or power conditions

  • Unauthorized modification, repair, or alteration

  • Use outside intended operating conditions

  • Improper storage or environmental exposure

Maintenance-Related Failures:

Failure to perform required maintenance

Dirty fans, blocked airflow, or overheating caused by lack of cleaning

Failure to inspect or maintain seals, gaskets, or environmental protection systems

Routine maintenance, calibration, cleaning, or service

Environmental Damage:

  • Saltwater exposure

  • Salt-air corrosion

  • Chlorine exposure

  • Chemically aggressive environments

  • Standing water

  • Flooding

  • Pressure washing

  • Improper winterization

  • Freeze damage, ice formation, or freeze/thaw cycling

  • Environmental contamination

IP Fixture Exclusions:

For IP-rated fixtures, warranty coverage for liquid ingress applies only to freshwater penetration through failed factory seals under normal operating conditions. Coverage does not include:

  • Saltwater exposure

  • Standing water

  • Flooding

  • Pressure washing

  • Improper fixture orientation or installation

  • Failure to maintain seals and gaskets

  • Environmental contamination

  • Improper cable gland installation

  • Chemically treated water or corrosive environments

Additional Exclusions:

  • Cosmetic wear or finish damage

  • Consumable components

  • Accessories included with fixtures

  • Freight damage

  • Loss of use, loss of income, rental replacement costs, or consequential damages

6. Warranty Service Procedure

To get a covered fixture back in service as efficiently as possible:

  1. Open a support request through our ticketing portal.

  2. Obtain a Return Authorization (“RA”) number if fixture return is required.

  3. Follow all shipping and documentation instructions provided by Blizzard.

Customers are responsible for initial shipping costs unless otherwise approved in writing. Warranty-approved repairs may qualify for return shipping within the United States at Blizzard’s discretion.

Fixtures must be shipped securely and without unnecessary accessories. Blizzard is not responsible for loss or damage to accessories included with returned products.

7. Limitations of Liability

Blizzard reserves the right to modify product designs or specifications without obligation to retrofit previous products.

Blizzard’s liability under this Warranty is limited solely to repair, replacement, or equivalent replacement of covered products at Blizzard’s sole discretion.

Under no circumstances shall Blizzard Lighting, LLC be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the product.

8. Entire Agreement

This document represents the complete terms of the Light Sky™ 5-Year Limited Warranty and supersedes all prior warranty statements relating to this program.

Blizzard Lighting reserves the right to modify warranty terms without notice for future purchases. Warranty terms applicable to a product shall be those in effect at the time the shipment is received by the customer.